Privacy policy

PRIVACY POLICY

Last updated: January 2024

Our store is operated by Jiangsu Mengou Trading Co., Ltd. (“we,” “us,” or “our”). This Privacy Policy explains how we collect, use, and disclose your personal information when you visit, use, or make a purchase from our website or otherwise communicate with us.

Our store is powered by Shopify, which enables us to provide our online shopping services.

PERSONAL INFORMATION WE COLLECT

Depending on how you interact with our website, we may collect:

Contact information, such as your name, email address, phone number, billing address, and shipping address.

Order and transaction information, including products purchased, returned, exchanged, or cancelled.

Payment and transaction details required to process your purchase.

Account information and preferences, if you create an account.

Communications you send to our customer support team.

Device and usage information, such as your browser, IP address, device information, and how you interact with our website.

HOW WE USE YOUR INFORMATION

We may use your personal information to:

Process payments and fulfill orders.

Arrange shipping, returns, refunds, and customer support.

Maintain and improve our website and services.

Prevent fraud and protect the security of our store.

Communicate with you about your orders or account.

Send marketing communications where permitted by law.

Personalize advertising and shopping experiences where permitted.

Comply with applicable legal obligations.

COOKIES AND SIMILAR TECHNOLOGIES

We and our service providers may use cookies and similar technologies to operate our website, remember preferences, understand how customers use our store, improve our services, and support advertising and marketing.

Depending on where you live, you may have choices regarding certain cookies and targeted advertising.

HOW WE SHARE INFORMATION

We may share personal information when necessary with service providers that help us operate our business, including Shopify, payment processors, shipping and fulfillment providers, analytics providers, customer support providers, and marketing partners.

We may also disclose information when required by law, to protect our legal rights, prevent fraud, or in connection with a business transaction.

We do not disclose personal information except as described in this Privacy Policy or as otherwise permitted or required by law.

SHOPIFY

Our online store is hosted by Shopify. Shopify collects and processes certain personal information to provide and improve the services that power our store.

Your information may be processed by Shopify and other service providers in countries outside your country of residence.

For information about Shopify's privacy practices and the privacy rights available through Shopify, please refer to Shopify's Consumer Privacy Policy and Privacy Portal.

DATA RETENTION & SECURITY

We retain personal information for as long as reasonably necessary to provide our services, fulfill orders, maintain business and transaction records, comply with legal obligations, resolve disputes, and enforce our agreements.

Specifically, we retain:

Order and transaction records for at least 7 years after the relevant transaction, unless a longer retention period is required or permitted by applicable law.

Customer support communications for up to 3 years after the matter is resolved, unless a longer retention period is required or permitted by applicable law.

Account information for as long as the account remains active, and for a reasonable period thereafter if needed to comply with legal obligations, resolve disputes, or enforce our agreements.

Website usage and device information for up to 24 months, unless a longer retention period is required or permitted by applicable law.

Marketing consent records for as long as necessary to honor your marketing preferences and comply with applicable law.

We may retain certain information for longer periods where required by law, tax, accounting, fraud prevention, or dispute resolution requirements.

We use reasonable measures designed to protect personal information. However, no method of transmission or storage is completely secure.

YOUR PRIVACY RIGHTS

Depending on where you live, applicable law may give you certain rights regarding your personal information, including the right to:

Request access to your personal information.

Request correction of inaccurate information.

Request deletion of certain personal information.

Obtain a copy of certain personal information.

Withdraw consent where processing is based on consent.

Opt out of certain targeted advertising, sale, or sharing of personal information where applicable.

You may also unsubscribe from promotional emails at any time using the unsubscribe link included in those messages.

To submit a privacy request, contact us at:

support@aoaex.com

We may need to verify your identity before completing certain requests.

CHILDREN'S PRIVACY

Our services are not intended for children, and we do not knowingly collect personal information from children under the age applicable in their jurisdiction.

If you believe a child has provided personal information to us, please contact us.

INTERNATIONAL DATA TRANSFERS

Because we operate internationally and use service providers such as Shopify, your information may be transferred, stored, or processed outside your country of residence.

Where required by applicable law, appropriate safeguards will be used for international transfers of personal information.

GOVERNING LAW

This Privacy Policy and any dispute or claim arising out of or relating to it or our privacy practices shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

If you are a California resident, you may have additional rights under the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), including the right to know, delete, correct, opt out of the sale or sharing of personal information, limit the use and disclosure of sensitive personal information, and not be discriminated against for exercising your privacy rights.

To exercise applicable California privacy rights, please contact us at support@aoaex.com.

CHANGES TO THIS POLICY

We may update this Privacy Policy from time to time to reflect changes to our practices, services, or legal requirements.

When we update this policy, we will revise the “Last updated” date displayed above.

CONTACT US

If you have questions about this Privacy Policy, our privacy practices, or would like to exercise your privacy rights, please contact us:

Our store is operated by Jiangsu Mengou Trading Co., Ltd.

Unified Social Credit Code:
91320902MA26F8EF1A

Registered Address:
Room 105 (6), Building 1, No. 158 Wengang Middle Road,
Tinghu District, Yancheng City, Jiangsu Province, China

Email:
support@aoaex.com

Phone:
+1 440-637-4337

Customer support messages are reviewed on business days.
Please allow up to 2 business days for a response.

For purposes of applicable data protection laws, Jiangsu Mengou Trading Co., Ltd. is the controller of personal information processed through our store, except where another party, such as Shopify, acts as an independent controller under applicable law.