Terms of service

TERMS OF SERVICE

Effective Date: January 2024
Last updated: January 2024

OVERVIEW

Welcome to our store. The terms "we", "us" and "our" refer to Aoaex operated by Jiangsu Mengou Trading Co., Ltd.

We operate this store and website, including all related information, content, features, tools, products and services in order to provide you, the customer, with a curated shopping experience (the "Services"). Our store is powered by Shopify, which enables us to provide the Services to you.

The below terms and conditions, together with any policies referenced herein (these "Terms of Service" or "Terms"), describe your rights and responsibilities when you use the Services.

Please read these Terms of Service carefully, as they include important information about your legal rights and cover areas such as warranty disclaimers and limitations of liability.

By visiting, interacting with or using our Services, you agree to be bound by these Terms of Service and our Privacy Policy. If you do not agree to these Terms of Service or Privacy Policy, you should not use or access our Services.

SECTION 1 - ACCESS AND ACCOUNT

By agreeing to these Terms of Service, you represent that you are at least the age of majority in your state, province or jurisdiction of residence, or that you have the consent of a parent or legal guardian where required.

To use the Services, including accessing or browsing our online store or purchasing any of the products or services we offer, you may be asked to provide certain information, such as your email address, billing, payment and shipping information. You represent that all information you provide is correct, current and complete.

You are responsible for maintaining the security of your account credentials and for all activity conducted through your account.

SECTION 2 - OUR PRODUCTS

We make reasonable efforts to provide accurate descriptions and representations of our products and services. However, colors, appearance, packaging or other visual details may vary depending on your device, screen settings, product updates or manufacturing variations.

All descriptions of products, prices and availability are subject to change without notice.

We reserve the right to discontinue any product at any time and may limit quantities offered to any person, geographic region or jurisdiction where permitted by applicable law.

SECTION 3 - ORDERS

When you place an order, you are making an offer to purchase. We reserve the right to accept, decline, limit or cancel an order where reasonably necessary, including in cases involving suspected fraud, payment issues, pricing errors, product availability or shipping restrictions.

Your order is not accepted until payment has been successfully processed and the order has been accepted by us.

Please review your order carefully before submitting it. Once an order enters processing or has shipped, we may be unable to cancel or modify it.

Your purchases are subject to our Refund & Returns Policy.

Products purchased through our store are intended for personal or household use unless otherwise agreed by us.

SECTION 4 - PRICES AND BILLING

Prices, discounts and promotions are subject to change without notice. The price charged for a product or service will generally be the price displayed at the time the order is placed, subject to correction of obvious errors.

Unless otherwise expressly stated, posted prices may not include applicable taxes, shipping charges, customs duties, import fees or other charges.

You agree to provide current, complete and accurate purchase, payment, billing and account information for all purchases made through our store.

SECTION 5 - SHIPPING AND DELIVERY

Delivery dates and transit times displayed through the Services are estimates only and are not guaranteed.

Shipping and delivery may be affected by carriers, customs processing, weather, holidays, destination restrictions or other circumstances outside our reasonable control.

Additional information regarding shipping and delivery may be provided in our Shipping Policy.

Nothing in this section limits any rights or remedies available to you under applicable law.

SECTION 6 - INTELLECTUAL PROPERTY

Our Services, including trademarks, brands, text, images, graphics, photographs, videos, designs, logos and other content, are owned by or licensed to us, our affiliates or licensors and are protected by applicable intellectual property laws.

These Terms permit you to use the Services for personal, non-commercial purposes only.

You may not reproduce, distribute, modify, publish, sell, license, display or commercially exploit any material from the Services without our prior written permission, except where otherwise permitted by applicable law.

Names, logos, product names, designs and slogans used through our store may be trademarks of their respective owners and may not be used without appropriate permission.

SECTION 7 - OPTIONAL TOOLS

We may provide access to tools, features or services offered by third parties.

Such third-party tools may be provided "as is" and "as available". Your use of third-party tools is subject to the applicable third party's terms and policies.

We may introduce new features, tools and resources through the Services from time to time. Such features will also be subject to these Terms where applicable.

SECTION 8 - THIRD-PARTY LINKS

The Services may contain links to websites, platforms or services operated by third parties.

We are not responsible for the content, accuracy, security, products, services or privacy practices of third-party websites.

Please review the applicable policies and terms of any third-party website before making a transaction or providing personal information.

SECTION 9 - RELATIONSHIP WITH SHOPIFY

Our store is powered by Shopify, which enables us to provide the Services to you. However, any sales and purchases you make through our store are made directly with us.

By using the Services, you acknowledge and agree that Shopify is not responsible for any aspect of any sales between you and our store, including any injury, damage or loss resulting from purchased products and services.

You hereby expressly release Shopify and its affiliates from all claims, damages and liabilities arising from or related to your purchases and transactions with us, to the extent permitted by applicable law.

SECTION 10 - PRIVACY POLICY

All personal information we collect through the Services is subject to our Privacy Policy.

Because the Services are hosted by Shopify, Shopify may also collect and process certain personal information about your access to and use of the Services.

Please review our Privacy Policy for more information about how personal information is collected, used, disclosed and protected.

SECTION 11 - FEEDBACK

If you submit reviews, feedback, suggestions, photographs, comments or other content to us, you represent that you have the necessary rights to provide that content.

You grant us a worldwide, royalty-free license to use, reproduce, publish, display and distribute such content for purposes related to operating, improving and promoting the Services, subject to applicable law.

You may not submit content that is unlawful, misleading, abusive, defamatory, obscene, infringes the rights of another party or contains malicious software.

SECTION 12 - ERRORS, INACCURACIES AND OMISSIONS

Occasionally there may be information on the Services that contains typographical errors, inaccuracies or omissions relating to product descriptions, pricing, promotions, shipping charges, transit times or availability.

We reserve the right to correct such errors or inaccuracies and update information where appropriate, subject to applicable law.

If an error materially affects an order, we may contact you regarding available options, including cancellation and refund where appropriate.

SECTION 13 - PROHIBITED USES

You may access and use the Services for lawful purposes only.

You may not use the Services to violate applicable laws or regulations, infringe intellectual property rights, submit fraudulent or misleading information, transmit viruses or malicious code, interfere with the security or operation of the Services, collect personal information about others without authorization, engage in spam or phishing, or otherwise use the Services in a way that may harm our store, Shopify, our customers or other parties.

We reserve the right to suspend or terminate access to the Services where we reasonably believe these Terms have been violated.

SECTION 14 - TERMINATION

We may suspend or terminate your access to all or part of the Services where permitted by applicable law, including where these Terms have been materially violated.

Any obligations or liabilities incurred before termination will survive termination where applicable.

SECTION 15 - DISCLAIMER OF WARRANTIES

Except as expressly stated by us or required by applicable law, the Services are provided on an "as is" and "as available" basis.

We do not guarantee that the Services will always be uninterrupted, secure, error-free or available at all times.

Nothing in these Terms excludes warranties, guarantees or consumer rights that cannot legally be excluded.

SECTION 16 - LIMITATION OF LIABILITY

To the fullest extent permitted by applicable law, our store and its affiliates, officers, employees, agents, contractors, licensors and service providers will not be liable for indirect, incidental, special, punitive or consequential damages arising from your use of the Services or products purchased through the Services.

Nothing in these Terms limits or excludes liability where such limitation or exclusion is prohibited by applicable law.

SECTION 17 - INDEMNIFICATION

To the extent permitted by applicable law, you agree to indemnify and hold harmless Aoaex operated by Jiangsu Mengou Trading Co., Ltd., Shopify and our respective affiliates, officers, employees, agents, contractors, licensors and service providers from third-party claims arising from your material violation of these Terms, applicable law or the rights of another party.

SECTION 18 - SEVERABILITY

If any provision of these Terms is determined to be unlawful, invalid or unenforceable, that provision will be enforceable to the fullest extent permitted by law and, where necessary, severed from these Terms.

The remaining provisions will continue in full force and effect.

SECTION 19 - WAIVER; ENTIRE AGREEMENT

Our failure to exercise or enforce any right or provision of these Terms does not constitute a waiver of that right or provision.

These Terms, together with policies and notices incorporated by reference, constitute the agreement between you and our store regarding your use of the Services.

SECTION 20 - ASSIGNMENT

You may not transfer or assign your rights or obligations under these Terms without our prior written consent.

We may transfer or assign our rights and obligations in connection with a restructuring, merger, acquisition, sale or other business transaction, subject to applicable law.

SECTION 21 - GOVERNING LAW

These Terms and any separate agreements through which we provide the Services shall be governed by and construed in accordance with the laws of the State of California, without regard to its conflict of law principles.

If you are a California resident, you may have additional rights under applicable California consumer protection laws, including the California Consumer Privacy Act (CCPA), as amended by the California Privacy Rights Act (CPRA), where applicable.

Nothing in these Terms limits any mandatory consumer protection rights available to you under the laws of your place of residence.

Any dispute will be handled in accordance with applicable law and the jurisdictional rules that apply to the parties.

SECTION 22 - CHANGES TO TERMS OF SERVICE

You can review the most current version of these Terms of Service at any time on this page.

We reserve the right to update, change or replace any part of these Terms by posting updates and changes to our website.

Where required by applicable law, we will provide notice of material changes.

SECTION 23 - CONTACT INFORMATION

Questions about these Terms of Service should be sent to us using the following information:

Aoaex is operated by Jiangsu Mengou Trading Co., Ltd.

Unified Social Credit Code:
91320902MA26F8EF1A

Registered Address:
Room 105, Building 1, 158 Wengang Middle Road,
Tinghu District, Yancheng City, China

Email:
support@aoaex.com

Phone:
+1 440-637-4337

Customer support messages are reviewed on business days.
Please allow up to 2 business days for a response.