Shipping policy
SHIPPING POLICY
Last updated: September 15, 2026
ORDER PROCESSING
Orders are typically processed within 1–3 business days after your order is placed and payment is successfully received.
Processing includes order verification, product preparation, quality checks and packaging.
Once your order has been shipped, you will receive a shipping confirmation email with tracking information when available.
ESTIMATED SHIPPING TIMES
Shipping times are estimates and may vary depending on the destination, carrier, customs processing and other factors outside our control.
United States & Canada:
Approximately 2–4 weeks
Australia & New Zealand:
Approximately 2–4 weeks
United Kingdom & Europe:
Approximately 2–4 weeks
Other Countries:
Approximately 2–5 weeks
These estimates apply to items that are in stock and do not include order processing time.
Delivery may occasionally take longer due to customs processing, carrier delays, holidays, severe weather, high order volumes or other circumstances outside our reasonable control.
TRACKING YOUR ORDER
Once your order has shipped, tracking information will be provided when available.
Please note that tracking information may take several business days to update after your package has been handed over to the shipping carrier.
If your tracking information has not updated for an extended period, please contact us at support@aoaex.com and include your order number.
MULTIPLE PACKAGES
Some orders may be shipped in separate packages due to product availability or fulfillment from different locations.
If your order is shipped separately, the packages may arrive at different times and may have different tracking numbers.
You will not be charged additional shipping fees solely because we ship an order in multiple packages.
LOST, DAMAGED OR MISSING ORDERS
If your package appears to be lost in transit, arrives damaged, or an item is missing from your order, please contact us at support@aoaex.com.
Please include your order number and, where applicable, clear photos of the package and damaged item.
Our support team will review the issue and provide an appropriate resolution, which may include a replacement or refund depending on the circumstances.
ADDRESS AND ORDER CHANGES
If you need to change your shipping address or other order information, please contact us as soon as possible at support@aoaex.com.
We will try to accommodate changes before the order enters processing or ships, but changes cannot be guaranteed.
Once an order has shipped, we may not be able to change the delivery address, product, size, color or other order details.
Customers are responsible for providing accurate and complete shipping information when placing an order.
CUSTOMS, DUTIES AND TAXES
International orders may be subject to customs duties, import taxes or other fees depending on the destination country.
Unless otherwise stated at checkout, any applicable customs duties, import taxes or fees imposed by local authorities are the responsibility of the recipient.
Customs processing may also affect estimated delivery times.
DELIVERY DELAYS
While we work to deliver orders within the estimated timeframe, delivery dates are not guaranteed.
Delays may occur due to customs, shipping carriers, weather, holidays, high order volumes or other circumstances outside our reasonable control.
If you believe your order is significantly delayed, please contact our customer support team and we will assist you in checking the shipment status.
CONTACT US
If you have questions about shipping, tracking or your order, please contact us:
Operated by Jiangsu Mengou Trading Co., Ltd.
Unified Social Credit Code:
91320902MA26F8EF1A
Registered Address:
Room 105 (6), Building 1, No. 158 Wengang Middle Road,
Tinghu District, Yancheng City, Jiangsu Province, China
Email:
support@aoaex.com
Phone:
+86 182 1783 8015
Customer support messages are reviewed on business days.
Please allow up to 2 business days for a response.